> Markdown version of [/jobs/ext/188816-support-engineer](https://www.wearedevelopers.com/jobs/ext/188816-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Monogram Health, Inc - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** .NET Framework, Microsoft Azure, Software Bug Management, Databases, Continuous Integration, Software Debugging, ReactJS, Fast Healthcare Interoperability Resources, Information Technology, Health Level Seven International, Front End Software Development, Serverless Computing - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6a3db82c43436482 ## About the Role * Bachelor's degree in information technology, Computer Science, Engineering, or equivalent work experience. * Minimum of three (3) years of experience, including a minimum of two (2) years of experience in React (or similar frontend technologies) and a minimum of one (1) year of experience in .NET Core/C#, along with exposure to Azure (Azure Functions, App Services) and messaging-based solutions. * Advanced debugging and critical thinking skills, as well as skills conducting root cause analysis. * Demonstrated interpersonal skills with the ability to translate complex technical issues into understandable terms for non-technical stakeholders. * Experience with the healthcare industry and familiarity with HL7 or FHIR preferred. ## Description Under the supervision of the Lead Staff Software Engineer, the Support Engineer (Tier 3) will be the critical link between our IT support tiers and the core Engineering team. As the primary point of escalation for technician team members, this role will dive deep into our clinical and patient-facing applications to diagnose complex issues that others cannot resolve. The successful candidate is a technical detective who enjoys the challenge of "finding the needle in the haystack." You don't just find workarounds; you identify root causes, write code to fix bugs, and ensure those fixes are successfully released to production. This role is perfect for a developer who enjoys troubleshooting, variety, and seeing the immediate impact of their work on our users and patients. Responsibilities * Act as the primary point of contact for the IT organization when Level 1 and 2 support teams are unable to resolve technical issues. * Independently perform deep-dive investigations into application behavior, database logs, and code logic to identify the root cause of reported incidents. * Develop, test, and implement code-level fixes for identified bugs within our .NET and React stack. * Manage the end-to-end lifecycle of a fix, from initial verification to overseeing its deployment through the CI/CD pipeline. * Work closely with Software Engineers to perform RCAs, ensuring that critical issues are not just patched, but structurally prevented from recurring. * Maintain a knowledge base of known issues and resolutions to empower Level 1 and 2 teams. * Participate in agile ceremonies and work with Product Owners to prioritize high-impact bugs within the development backlog. * Verify that bug fixes specifically address the reported issue without introducing regressions into the clinical environment. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) - [Hacking C# from the inside - how to do anything in NET](https://www.wearedevelopers.com/videos/117-hacking-c-from-the-inside-how-to-do-anything-in-net) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)