> Markdown version of [/jobs/ext/1888223-manager-workforce-systems-analytics](https://www.wearedevelopers.com/jobs/ext/1888223-manager-workforce-systems-analytics). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Workforce Systems & Analytics - **Company:** Dollar Tree, Inc. - **Location:** Chesapeake, United States - **Experience:** Experienced - **Salary:** $105,000.0 - $118,500.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Microsoft Excel, Agile Methodology, Software Documentation, Information Systems, Computer Programming, Data Security, Database Queries, Python (Programming Language), Network Troubleshooting, Power BI, Standard Sql, SQL Databases, Systems Integration, Tableau (Software), Data Processing, HR Software, Enterprise Integration, Programming Languages - **Published:** August 1, 2026 - **Apply:** https://www.dice.com/job-detail/ddd0e985-40ed-4531-a2a0-3144c1d75745 ## About the Role * Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience). * 5+ years of experience in workforce management or contact center operations. * 2+ years managing WFM systems or leading WFM technology initiatives. * Proficiency in one or more WFM platforms (e.g., Legoin/Compass) * Proficiency in scripting or programming languages such as: SQL - for data querying, reporting, and troubleshooting. Python - for automation, data manipulation, and custom integrations. JavaScript - for custom UI logic or platform integrations (if applicable). * Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills. * Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems. * Project management experience or certification (e.g., PMP, Agile). * Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau). ## Description The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency, and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades. Principal Duties and Responsibilities - Primary responsibilities listed in order of importance * Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass). * Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs. * Lead implementation and upgrade projects for WFM technologies. * Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions. * Troubleshoot system issues and serve as the escalation point for WFM technology concerns. * Design and deliver dashboards and reports for executive leadership and operations. * Train WFM analysts and end-users on system functionality and best practices. * Optimize system processes and recommend automation opportunities to improve productivity. * Maintain system documentation, including configuration guides and SOPs. * Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level. * Serve as a training resource for other analysts and business partners. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) - [How to Attract & Retain in a fast moving environment](https://www.wearedevelopers.com/videos/100045-how-to-attract-retain-in-a-fast-moving-environment) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)