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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Operations Technician - **Company:** WinCo Foods - **Location:** Boise, ID, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, IBM System I, Batch Processing, Microsoft Outlook, Computer Literacy, Computer Terminals, Desktop Computing, Linux, Issue Tracking Systems, Microsoft Office, Microsoft Software, Microsoft SharePoint - **Published:** August 1, 2026 - **Apply:** https://careers-winco.icims.com/jobs/153923/computer-operations-technician/job?mode=apply&apply=yes&in_iframe=1&hashed=-336181844 ## About the Role * Associates degree from an accredited university or technical institution OR an equivalent combination of education, training and/or experience in addition to experience listed below. Experience: * At least two (2) years supporting and troubleshooting computers, systems and software in a corporate IT environment. * Operating and supporting IBM i/AS400, Networking, Microsoft Windows and LINUX operating systems. * Demonstrating proficiency with Windows Office Suite (Outlook, Excel, Word, etc.) and SharePoint. Ability to: * Work independently in 8-12 hour shifts, with open availability including various shifts as scheduled including evenings, nights, weekends and holidays. * Document details of work performed and service activities. * Demonstrate initiative and self-direction. * Work effectively in a team oriented corporate environment. * Apply strong analytical and problem solving abilities. * Analyze and diagnose technical problems utilizing documentation, software and the knowledge base. * Remain detail oriented, multi-task effectively and maintain composure in a fast-paced environment., * Relevant IT industry recognized technical certifications (ITIL, Microsoft, CompTIA, etc.). * At least two (2) years experience in a corporate IT environment supporting a retail business. ## Description Perform computer operations and troubleshooting in a 24/7 environment utilizing IBM i/AS400, Microsoft Windows and Linux operating systems. Trouble-shoot, resolve and/or escalate issues as appropriate. Manage and distribute output for user submitted or scheduled batch runs. Consistently provides friendly, courteous customer service to internal and external customers. Perform other related work., * Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer. * Provide exceptional customer service with users by telephone, email, and in person. * Monitor operating system processes and user batch processing on the IBM i/AS400 operating systems in a 24/7 environment. * Monitor and manage daily production schedule. Execute commands using documented procedures and checklist. * Monitor and manage computer system resources to provide maximum throughput and adequate system response. * Ensure backups occur according to production schedule on assigned systems. * Offer first level support for troubleshooting incidents and routing of related Help Desk Tickets. * Ensure timely response and resolution to user and support requests assigned to the Operations Desk using WinCo's ticketing system. * Handle user requests such as report printing and report distribution. * Document all Operations Desk service requests, incidents and system events in the tracking software and follow-up to ensure tickets are responded to, resolved or escalated to the appropriate group. * Respond to alerts and errors; perform triage on escalation according to documented procedures. * Demonstrate excellent verbal, written and interpersonal communications skills in a corporate IT environment. * Work with 3rd party support and equipment vendors. * Perform all job duties and responsibilities with honesty and integrity. * Perform other duties as assigned or needed., * Learn new computer operations skills and demonstrate those learned through previous computer experience. * Perform all tasks efficiently and accurately with confidentiality, honesty and integrity. * Sit and stand for extended periods of time. * Lift 30 pounds occasionally to approximate 3 feet high for loading of printers. * Reach overhead to approximately 4.5 feet, bend, stoop, slide material on flat surfaces (i.e., floor, table tops, etc.) * Push and pull a hand truck loaded with boxes of paper. Machines Operated: * Computer terminal, multi-line telephone, fax, etc. * Printers (Xerox, Dell, HP, NCR etc.) ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Challenges for omnichannel applications at ALDI: Data distribution and offline capabilities](https://www.wearedevelopers.com/videos/747-challenges-for-omnichannel-applications-at-aldi-data-distribution-and-offline-capabilities) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Hands-on Journey to Quantum Computing with IBM](https://www.wearedevelopers.com/videos/137-hands-on-journey-to-quantum-computing-with-ibm) - [Coffee With Developers Michael Koitz](https://www.wearedevelopers.com/videos/891-coffee-with-developers-michael-koitz) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development)