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# Service Desk Analyst (IT Support - Level 1) - 26-02687

- **Company:** Navitas, Inc.
- **Location:** United States
- **Salary:** $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Password Management, Data Processing, Software Troubleshooting, Information Technology, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d15c130e26ddf3cd

## About the Role

We are seeking a reliable and customer-focused Service Desk Analyst (Level 1 IT Support) to provide front-line technical support across a large enterprise environment, including multiple hospital networks and corporate operations. This role requires strong troubleshooting skills, excellent communication, and the ability to resolve technical issues efficiently in a fast-paced, remote setting., * Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent experience)

 * Minimum 1 year of experience in IT support or service desk environment
 * Experience supporting users in enterprise, healthcare, or corporate environments
 * Familiarity with EDP applications and data processing systems
 * Experience with ticketing tools such as ServiceNow (preferred)
 * Strong troubleshooting, analytical, and problem-solving skills
 * Excellent communication and customer service skills, * Proficiency in Windows OS and Microsoft Office Suite
 * Experience with password management and user account support
 * Basic knowledge of IT infrastructure, networks, and applications
 * Ability to manage multiple tickets and priorities simultaneously

## Description

* Provide Level 1 / 1.5 IT support for incidents and service requests
 * Serve as the first point of contact via phone, email, and ticketing systems
 * Troubleshoot and resolve issues related to Windows OS, MS Office, password resets, and basic IT systems
 * Log, track, and manage tickets through resolution in accordance with SLAs
 * Escalate complex issues to higher-level support teams when necessary
 * Monitor and respond to auto-generated alerts and service queues
 * Maintain accurate documentation of incidents, requests, and resolutions
 * Ensure high-quality customer service and user satisfaction
 * Follow escalation and paging procedures to meet service level targets
 * Contribute to continuous process improvement initiatives
 * Participate in special projects and additional support tasks as needed


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