> Markdown version of [/jobs/ext/1888496-technician-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/1888496-technician-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician Desktop Support Analyst - **Company:** Clinical Professional Connections - **Location:** Clearwater, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Server Applications, Software Applications, Information Systems, Desktop Computing, File Server, Network Troubleshooting, Microsoft Office, Network Connections, Network Administration, Personal Digital Assistant, Azure Active Directory, Software Asset Management, Wide Area Networks, Network Routers, Diagnostic Tools, Enterprise Software Applications, Office365, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Support, Laptops, Network Server - **Published:** August 1, 2026 - **Apply:** https://www.careerjet.com/jobad/usa34cdecbe451a3cbc5d5becc501765d8 ## About the Role * 3-5yrs of hands-on configuring firewalls, routers, switches along with desktop support experience (or other directly relevant experience), * Certificate, Associate's or Bachelor's degree in Computer Science/Information Systems (or related discipline) or IT experience with firewalls, routers, servers, switches., * You would need a car to travel to and from clients. * Hours are 8:30-5pm Monday-Friday but some days you might have to work early and some days late, with the occasional Weekends. * Critical thinker able to handle questions and solve problems on the spot * Ability to provide great customer service and a positive attitude even in the toughest situations ## Description Seeking a Specialist/Network Technician/Desktop Support Analyst who will be a very hands-on member of our technical support and implementation team. SYSTEM/APPLICATION/NETWORK SUPPORT RESPONSIBILITIES * Install, upgrade, support and troubleshoot Enterprise Applications * Install, upgrade, support and troubleshoot Phone Issues (Both Desk and Mobile) * Install, upgrade, configure and support firewalls, routers, and switches * Ensure desktop computers interconnect seamlessly with diverse systems including Azure AD, device management, Office 365, file servers, email servers, application servers, and administrative systems * Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime * Troubleshooting network connectivity in a LAN/WAN environment * Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other authorized desktop applications * Install, upgrade, support, diagnose, troubleshoot, repair and maintain all hardware, software and equipment (including but not limited to PC, terminals, laptops, mobile devices, PDA's, printers and scanners) to ensure optimal workstation performance * Performs general preventative maintenance tasks on computers, laptops, printers, desktops, cell phones and any other authorized peripheral equipment * Customize desktop hardware to meet user specifications and site standards * Safely package equipment for branches and arrange for the transport of the equipment * Dealing with hardware and application support queries and issues reported to the support desk * Provide user data and application recovery * Email account administration, i.e., account creation and management and distribution lists on Office365 * User account administration, i.e., account creation and management and password resets on Active Directory * Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software * Use tools and methodologies to load, copy and customize operating system configurations for deployment * Provides backup support and some Network Administration as needed * Responsible for tracking hardware and software inventory * Familiarize end users on basic software, hardware and peripheral device operation * Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator * Works with vendor support contacts to resolve technical issues within the desktop environment * Escalate issues wherever required to resolve issues as quickly as possible * Works with other team members regarding new branch builds and upgrades * Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines * Maintain adequate knowledge of operating systems and application software used to provide a high level of support * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures * The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)