> Markdown version of [/jobs/ext/188880-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/188880-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - **Company:** Helion Technologies Inc - **Location:** Tallahassee, FL, United States (Remote available) - **Experience:** Starter - **Salary:** $39,520.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software as a Service, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hard Disk Drives, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Connectivity Problems, Computer Equipment, Adobe, Information Technology, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f0f594637991fd28 ## About the Role * Knowledge of computer software, operating systems, hardware, and networking. * Experience with software as a service (SaaS) and other software hosting protocols. * Excellent verbal and written communication skills. * Good problem-solving and critical-thinking skills. * Able to work in a team as well as independently. * Ability to prioritize tasks effectively in a fast-paced environment. * Experienced in providing professional and courteous customer service. * Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians. * Possesses a strong team mentality. * Helps remote users including all application support and configuring VPN access. * Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers. * Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS). * Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS. * Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software). Certification, Education & Work Experience Requirements: * CompTIA A+ or equivalent certifications. * Associates Degree in Information Technology or related subject. * 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred)., * Azure/AD: 1 year (Preferred) * O365: 1 year (Preferred) ## Description Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team in Columbia, MO. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)