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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Technician - **Company:** National Computing Group - **Location:** Cayce, SC, United States - **Salary:** $41,600.0 - $59,280.0 - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Ethernet, Virtual Private Networks (VPN), System Center Configuration Manager, Network Connections, Software Deployment, TCP/IP, Office365, Tablet Computers - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=66b3e4bacfebf096 ## About the Role 1) MUST have experience as a Desktop Technician/Administrator 2) MUST be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc. 3) MUST have prior experience configuring and testing client workstations to utilize VPN access using secure token identification. 4) MUST have proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive. Soft skill requirements * Possesses strong customer service skills. * Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. * Must be an able listener. Communicates early and often with the customer keeping them informed of the situation., * Candidates should have a good understanding and knowledge of installing software and setting up hardware. * Proficiency in Windows 11/Office365 products/Outlook/Teams/One Drive. * Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests. * Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc. * Experience supporting HP and OCE printers/plotters desired. * Ability to interface with wide variety of clients and must have excellent customer service skills. * Previous Helpline or customer service experience required * Excellent problem-solving and critical thinking skills required. * Must have strong listening skills and be able to respond to multiple customer requests or demands. * Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team. * Configure and test client workstations to utilize VPN access using secure token identification. * Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity. * Install image systems with appropriate OS for client needs. * Install and configure core applications once base OS image has been deploy. * Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. * Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP. Preferred Years of Experience: * Minimum of 3+ years of experience as a Desktop Technician/Administrator Education: * Minimum of High School Diploma or Equivalency (Required) Ideal experience? * Preference for candidate who have worked as a LAN administrator in a regulated industry, * VPN: 1 year (Preferred) * Desktop Technician/Administrator: 2 years (Required) * pc/laptop imaging: 1 year (Required) ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)