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# Product Support Manager

- **Company:** Gtech LLC
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $114,000.0 - $164,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Google Tools, Application Enhancement Tool, Web Technologies, Virtual Agents, Software Coding
- **Published:** July 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/product-solutions-manager-google-home-sunnyvale-ca--20846bc0-00cb-4913-ae19-d2d96794423e

## About the Role

* Bachelor's degree or equivalent practical experience.
 * 5 years of experience in project management or a customer-facing role., * Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
 * 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
 * Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
 * Expertise in translating data and user feedback into actionable product improvements and recommendations.
 * Proven track record of launching and supporting consumer hardware, software, or subscription products.
 * Passion for Smart Home Technologies.

## Description

* Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
 * Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
 * Partner cross-functionally with Product and Engineering teams, leveraging data-driven insights to shape product decisions.
 * Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
 * Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.


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