> Markdown version of [/jobs/ext/1889787-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1889787-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** C2 Financial Corporation - **Location:** San Diego, CA, United States - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Windows, Active Directory, Artificial Intelligence, Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Apache HTTP Server, Apple Mac Systems, Audit Trail, LAMP (Software Bundle), Bash Shell, Business Systems, Cloud Computing, Cyber Security, Information Systems, Computer Maintenance, Databases, Linux, Document Management Systems, Perl (Programming Language), Electronic Signatures, Filemaker, Issue Tracking Systems, Networking Hardware, Internet Security, Python (Programming Language), Network Security, Automation of Marketing, Microsoft Software, MySQL, Networking Basics, Network Connections, Windows PowerShell, Remote Access Technology, Remote Desktop Services, Phishing, Service Pack, Security Information and Event Management, Single Sign-On, Software Licensing, Scripting, Microsoft Power Automate, Zapier, Peripherals, Sonicwall, Firewalls (Computer Science), Slack, Patch Management, Nintex, Hubspot, Api Gateway, GPT, Automation Anywhere - **Published:** July 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/help-desk-technician-san-diego-ca--b64b835c-466b-4bd5-9025-971ebd1f9c2d ## About the Role * Working proficiency with Microsoft Windows 11 in a business environment * Genuine interest in AI - you've been actively using tools like ChatGPT or Claude and can speak to how they've changed how you work * Awareness of cybersecurity fundamentals - phishing, MFA, password hygiene, patch management - and curiosity about where the threat landscape is heading * Comfort juggling multiple support requests and prioritizing under light pressure * Patient, service-oriented communication style - you can explain things clearly to non-technical users * Strong written communication for ticket documentation * Reliable attendance and a willingness to be on-site * Experience in financial technology (fintech), mortgage, banking, or a similarly regulated industry is a plus Nice to HaveWe don't expect you to know all of this, these are areas you'll have a chance to grow into. * Industry Experience * Prior exposure to mortgage, lending, fintech, or banking environments * Familiarity with loan origination systems, e-signature platforms, or document management tools * Understanding of how regulated industries handle data privacy and audit trails * Identity & Endpoint * Microsoft Active Directory / Entra ID * Microsoft Remote Desktop * macOS support experience Network & Security * SonicWall firewalls or comparable network appliances * Familiarity with SIEM tools, EDR platforms, or security dashboards * Basic understanding of compliance frameworks (SOC 2, GDPR) * Business Systems * FileMaker Pro and FileMaker Server (we use FileMaker for loan submissions) * HubSpot or other CRM administration Cloud & Web Infrastructure * AWS fundamentals: EC2, S3, Glacier, API Gateway * LAMP stack basics: Linux, Apache, MySQL, PHP * AI & Automation * Experience writing effective prompts or building simple AI workflows * Familiarity with automation platforms like Power Automate, n8n, Zapier, or Make * Light scripting (Python, PowerShell, or Bash) even AI-assisted, Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Apache, Artificial Intelligence (AI), Audioconferencing, Automation, Bash Scripting, Business Solutions, CISA - Certified Information Systems Auditor, Computer Maintenance, Computer Security, Computer Workstations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Document Management, Documentation, Email Security, Endpoint Security, Establish Priorities, Filemaker Database, Financial Services, Firewalls, Help Desk, Internet Security, Inventory Management, LAMP (Linux Apache MySQL PHP/Perl/Python), Life Insurance, Linux Operating System, Loan Origination, Loan Submission, Loans, Mac Operating System, Microsoft Active Directory, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Microsoft Windows System Administration, Mortgage, Mortgage Brokers, MySQL, Network Connectivity, Onboarding, PHP Scripting Language (PHP Hypertext Preprocessor), Peripheral Hardware, Phishing, Printers, Python Programming/Scripting Language, Remote Access, Reporting Dashboards, Scripting (Scripting Languages), Security Attacks, Security Information and Event Management (SIEM), Security Monitoring, Single Sign-On (SSO), Slack, Software Licenses, Software Patches, SonicWALL, Technical Support, Videoconferencing, Vision Plan, Windows PowerShell, Writing Skills ## Description * Serve as the first point of contact for help desk requests via ticketing system, Slack, email, and walk-ups * Set up workstations, accounts, and software for new hires; deactivate access for departures * Troubleshoot Windows Workstations, Microsoft 365, printers, peripherals, and basic network connectivity * Support video conferencing, conference room AV, and remote-access tools * Assist with onboarding loan officers onto C2 systems (CRM, document tools, SSO) * Help maintain hardware inventory and software license tracking * AI-Assisted Operations * Use AI tools (ChatGPT, Claude, Copilot, and others) daily to triage tickets, draft documentation, write scripts, and accelerate research * Help build and refine prompt libraries and AI workflows the rest of IT can reuse * Surface opportunities where AI can replace repetitive support tasks * Stay current on new AI tools and bring back recommendations for the team Security Monitoring & Awareness * Track daily security news, advisories, and emerging threats relevant to mortgage and financial services (CISA bulletins, vendor advisories, phishing trends) * Monitor alerts from endpoint protection, email security, and firewall systems; escalate anomalies * Help run phishing simulations and basic security awareness check-ins with staff * Assist with patch management, MFA enforcement, and access reviews * Document incidents and contribute to our security runbook * Knowledge & Escalation * Document common issues and resolutions to build out our internal knowledge base * Escalate complex issues to senior IT staff and shadow them on the resolution ## Related Videos - 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