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# Implementation Manager (SaaS)

- **Company:** The Swift HQ LLC
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $33,280.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Data Validation, Global Positioning Systems (GPS)
- **Published:** July 31, 2026
- **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/implementation-manager-saas/9674921

## About the Role

* 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company
 * Thrives in a fast-paced environment; able to iterate quickly and dive into all-new kinds of projects
 * Embraces the startup mentality - takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working
 * Comfortable and experienced with both agile and waterfall project management methodologies
 * Independent, resourceful problem-solver
 * Technically fluent and eager to go deep - whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them
 * Passionate about mobility, sustainability, or mission-oriented work with real-world impact
 * Nice to have: professional project management certification (PMP or equivalent)

## Description

* Project Leadership. Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle. For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams.
 * Implementation Planning. Develop detailed implementation plans - including timelines, resource allocation, and milestones - to ensure smooth execution and timely delivery of solutions.
 * Technical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration. You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended.
 * Training and Support. Conduct live training sessions to help customers get value out of Swiftly's products and accomplish their core strategic goals. Provide ongoing support and troubleshooting assistance to address customer concerns and issues.
 * Adoption. Drive strong platform adoption while helping customers meet their goals and achieve value quickly during the implementation process.
 * Stakeholder Communication. Maintain regular, effective communication with customers, internal teams, and stakeholders - providing progress updates, managing expectations, and ensuring alignment throughout the implementation process.
 * Quality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions.
 * Continuous Improvement. Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction. Provide feedback and insights to internal teams for product enhancements and future releases - including actively leveraging AI tools to identify patterns, automate repeatable tasks, and accelerate time-to-value for customers.


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