> Markdown version of [/jobs/ext/189041-it-support-specialist-i-swing-reno-nv-on-site](https://www.wearedevelopers.com/jobs/ext/189041-it-support-specialist-i-swing-reno-nv-on-site). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I- Swing-Reno, NV (On-Site) - **Company:** Caesars Entertainment - **Location:** Reno, NV, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computing Platforms, Desktop Computing, Information Technology, User Identification - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69dfca0263389221 ## About the Role * Associate degree in Computer Science or equivalent technical experience. * 2-3 years' experience in IT support, with demonstrated ability to troubleshoot across multiple platforms. * Strong proficiency with personal computing hardware/software and restoration techniques. * Excellent verbal and written communication skills. * Proven ability to perform under pressure in high-paced environments. * Familiarity with daily logs, instructions, memos, and company procedures. * Experience with maintaining technical asset inventories. ADDITIONAL REQUIREMENTS * Ability to lift up to 50 lbs. and carry up to 25 lbs. * Comfortable working in environments with noise, bright lighting, and dust. * Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing. * Must be responsive to tactile, auditory, visual, and speech-based cues. * Must be able to freely access and navigate all areas of the property, including casino floor * May be subject to smoking environment and moderate noise GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed. ## Description The MIS Specialist's role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment., * Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner. * Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution. * Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue * Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken * Applies diagnostic utilities to aid in troubleshooting * Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution * Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications * Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals * Exemplify our core values, family style service, our mission and vision * Exemplify our DEI (diversity, equity, inclusion) culture * Performs other job-related duties as assigned, We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. ## Related Videos - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [AIQSpecFlow: Improves and automates your agile process of specification and creation of testcases.](https://www.wearedevelopers.com/videos/100084-aiqspecflow-improves-and-automates-your-agile-process-of-specification-and-creation-of-testcases) - [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)