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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft Dynamics 365 Transformation Consultant - **Company:** Capco - **Location:** Stamford, CT, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Project, Requirements Management, Salesforce.Com, Model-Driven Development - **Published:** August 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/microsoft-dynamics-365-transformation-consultant-stamford-ct--fc7852cf-54c6-4e0e-9c30-38220900c181 ## About the Role * 8+ years of relevant professional experience. * Strong hands-on experience with Microsoft Dynamics 365 CRM, specifically the customer service model-driven application, including working knowledge of email-to-case and system-to-case management. * Demonstrated experience with highly customized D365 environments (not out-of-the-box implementations). * Strong business analysis skills, including process diagramming and business requirements documentation. * Proven track record leading end-to-end digital transformation projects, including managing user adoption challenges. * Excellent communication and stakeholder management skills, with the ability to engage both business and technical audiences, document pain points, and present to leadership. * Strong negotiation skills for working cross-functionally with transformation teams. Preferred Qualifications * Experience conducting user training sessions and solution demonstrations. * Salesforce CRM experience. * Experience integrating Dynamics 365 with GenAI and Copilot capabilities. * IM Operations domain experience. * Skills: Business Analysis, Case Management, Communication Skills, Consulting, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Customer Support/Service, Documentation, Leadership, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Project, Negotiation Skills, Product Demonstration, Product Requirements Document (PRD), Requirements Management, Salesforce.com, Technical Writing, Training/Teaching ## Description Capco is seeking an experienced Microsoft Dynamics 365 Transformation Consultant to lead end-to-end digital transformation initiatives centered on a highly customized D365 CRM environment. This role requires a hands-on consultant who can bridge business and technical stakeholders, drive user adoption, and guide the organization through process and system change within a complex, customized Dynamics 365 implementation. Responsibilities * Lead end-to-end digital transformation projects involving Microsoft Dynamics 365 CRM, from requirements gathering through deployment and adoption. * Assess and document existing email-to-case and system-to-case management workflows within a highly customized D365 customer service model-driven application. * Create process diagrams and document detailed business requirements in partnership with stakeholders. * Manage user adoption efforts and proactively address adoption challenges across impacted teams. * Partner closely with IM Operations stakeholders to understand user pain points, translate them into actionable documentation, and present findings and recommendations. * Negotiate priorities and scope with the transformation team to align business needs with delivery timelines. * Support user training sessions and solution demos as needed. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [RAG like a hero with Docling](https://www.wearedevelopers.com/videos/1602-rag-like-a-hero-with-docling) - [AI Boss Deletes Emails with AI, Stopping Ageing & Battery Life Breakthrough - Kumar McMillan](https://www.wearedevelopers.com/videos/1820-ai-boss-deletes-emails-with-ai-stopping-ageing-battery-life-breakthrough-kumar-mcmillan) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Liuba Gonta and Yuliya Khadasevic - GitHub Copilot Beyond the Basics - 10 Ways to Elevate Your Coding](https://www.wearedevelopers.com/magazine/490-liuba-gonta-and-yuliya-khadasevic-github-copilot-beyond-the-basics-10-ways-to-elevate-your-coding) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job)