> Markdown version of [/jobs/ext/189098-senior-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/189098-senior-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Help Desk Technician

- **Company:** CAPTAIN IT
- **Location:** Riverside, CA, United States
- **Experience:** Expert
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cisco PIX, Microsoft Management Console, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Hyper-V, Internet Information Services (IIS), Virtual Private Networks (VPN), Microsoft Servers, System Center Configuration Manager, Windows Servers, Network Configuration and Change Management, Network Administration, Citrix Systems, Cloud Services, Server Administration, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Network Server, Cisco, Vmware
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a29a00ece0b75ed9

## About the Role

A growing IT services firm seeks a bright, motivated individual to provide Level 1/2 support to business clients in the IE area., * Must be detail-oriented and well organized

 * Excellent written and verbal communication skills
 * Consistently provide great customer service
 * Solve simple and complex technical issues
 * Must be able to work independently and as part of a team

Technologies you should have experience implementing and supporting:

 * Solid understanding of LAN, WAN, VLANs, and VPNs
 * Desktop Support
 * Entry Level Server Administration and Management
 * General Network Administration
 * Cloud Services Deployments
 * Windows Server 2008-2025 (IIS, DHCP, DNS, TCP/IP,)
 * VMware and Hyper-V skills and experience desired
 * Firewalls Experience (Sonicwalls and some Cisco ASA) highly desired, * At least 1-3 years of experience working for other MSPs is preferred
 * Extensive knowledge of Microsoft Active Directory
 * CompTIA A+, Network+, Security+, Cloud+, Microsoft Server (MCSE/MCITP), Cisco, Citrix, Virtualization Certifications
 * Strong Experience in Microsoft Windows Platform (desktop and servers)
 * Multi-tasking and excellent prioritization skills
 * DattoRMM, IT Glue, and ConnectWise PSA, experience highly desired

## Description

* Provide technical support to end-users, assisting with software troubleshooting and computer management tasks.
 * Manage and maintain computer systems, ensuring optimal performance and security.
 * Assist with network configurations, including TCP/IP and VPN setups.
 * Support desktop environments, including Windows and Mac OS, while utilizing tools like SCCM and Active Directory.
 * Collaborate with team members to resolve IT issues efficiently and enhance user experience.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)