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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # BCG IT Service Specialists - **Company:** The Boston Consulting Group, Inc. - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Salary:** $73,000.0 - $81,580.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, Microsoft Outlook, Multi-Factor Authentication, Inventory Management Software, Virtual Private Networks (VPN), Network Connections, Microsoft PowerPoint, Server Administration, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, Microsoft InTune, Laptops, Servicenow - **Published:** August 2, 2026 - **Apply:** https://www.dice.com/job-detail/d24e18dd-deeb-42b7-a171-865bcd6fee99 ## About the Role interpersonal skills. Successful candidates demonstrate: * Emotional awareness and empathy - the ability to remain calm, thoughtful, and userfocused, particularly in high-pressure situations * A strong service orientation - a genuine commitment to helping others succeed and delivering a consistently excellent experience * Collaboration and teamwork - a willingness to step in, support colleagues, and contribute beyond defined responsibilities * Professionalism and discretion - comfort working with all levels of the organization while handling sensitive information with integrity * A hands-on mindset - enthusiasm for troubleshooting, fixing, and improving technology and physical office environments * A growth mindset - curiosity, openness to learning, and a proactive approach to developing new skills and capabilities What You'll Bring * Bachelor's degree preferred * 2+ years of experience in an IT support, service desk, or similar role * Experience supporting Windows and macOS operating systems, Android and iOS devices, Microsoft 365, VPNs, MFA, Intune/Azure and network connectivity * Ability to diagnose issues, propose solutions, and escalate effectively when appropriate * Familiarity with automation tools, process improvement initiatives, and emerging technologies (including AI-enabled tools) * Foundational knowledge of PC and laptop hardware, software, telecommunications, mobile devices, networking, and server administration * Strong working knowledge of Microsoft Office applications (Outlook, PowerPoint, Word, Excel) * Excellent communication, organization, and time-management skills * Ability to manage multiple priorities in a dynamic environment * High standards for accuracy, follow-through, and customer satisfaction * Willingness and ability to perform hands-on work, including lifting and moving equipment and using basic tools ## Description The IT Service Specialist plays a vital role in enabling BCG's Seattle office by delivering exceptional, high-touch technology support to our consulting teams and business services staff. You will be part of a fast-paced, highly collaborative environment where responsiveness, professionalism, and sound judgment are essential. This is a full-time, in-office role (5 days per week). Consistent on-site presence is critical to providing timely, effective support and to building strong relationships across the office., * Providing best-in-class IT support to case teams and office staff, both proactively and in response to issues, with a strong focus on user experience * Supporting a broad range of technologies, including laptops, mobile devices, video conferencing systems, printers, standing desks, and office infrastructure * Preparing, configuring, imaging, deploying, and maintaining end-user devices in line with BCG standards * Troubleshooting issues across Windows and macOS environments, Android and iOS devices, Microsoft 365, VPNs, and network connectivity * Maintaining local technology environments to improve reliability, security, efficiency, and cost effectiveness * Coordinating with external vendors for the repair and maintenance of office technology * Providing on-site technical support for meetings, events, and office initiatives * Communicating clearly and professionally with end users as well as local, regional, and global IT teams regarding issue status and resolution * Logging, tracking, and analyzing incidents in ServiceNow to identify trends and opportunities for continuous improvement * Managing hardware and software assets, including inventory tracking and configuration compliance * Creating and maintaining documentation, knowledge articles, and standard operating procedures * Participating in local, regional, and global IT initiatives, including evaluating and piloting new technologies * Supporting general office initiatives as needed What Makes You Successful at BCG BCG IT Service Specialists are known for their ability to combine technical expertise with strong ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [You’re a great coder? 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