> Markdown version of [/jobs/ext/1891303-sr-application-support-engineer](https://www.wearedevelopers.com/jobs/ext/1891303-sr-application-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Application Support Engineer - **Company:** Hedgeserv Corporation - **Location:** Dallas, TX, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Algorithmic Trading, Amazon Web Services, Linux, Financial Information EXchange, Python (Programming Language), Log Analysis, Session Management, Shell Script, SQL Databases, Kubernetes, Tools for Reporting - **Published:** August 2, 2026 - **Apply:** https://www.dice.com/job-detail/676cb095-3098-4e02-a4fd-3ad44ca9b6e2 ## About the Role * Bachelor's Degree with a Technical focus or equivalent certifications. * Minimum 10 years of App Support experience in FinTech. * Minimum 5 years of experience supporting applications running in AWS and Kubernetes. * Strong proficiency with Linux, shell scripting, SQL, Python and log analysis. * Experience with ELK and APM or an alternative log aggregation and analytics tools. * Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle. * Experience supporting FIX engine with Electronic Trading, Order Management system and straight-through processing (STP). * Experience supporting QuickFIX implementation. * Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX. * Experience in hedge fund, asset management, or electronic trading environments. * Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other. ## Description The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core application platforms. The engineer will triage, analyze, and resolve production issues, working closely with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential. Role Responsibilities * Incident manager during critical production events, ensuring timely communication, documentation and resolution. * Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users. * Support enterprise components and proprietary applications. * Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components. * Perform real-time analysis of latency-related events. * Address user tickets on entitlement, configuration changes, and workflow enhancements. * Analyze recurring issues to identify root causes and opportunities for automation and process improvement. * Partner with development to reproduce, escalate, and drive fixes for bugs and defects. * Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams. * Serve as an SME and escalation point for support engineers and cross-functional teams. * 24/7 Follow the Sun support model, including Holiday coverage and weekend rotation. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)