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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Little Sandy, KY, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Desktop Computing, Desktop Environments, Information Technology Operations, Network Switches, Software Troubleshooting, Laptops, Network Server
- **Published:** August 1, 2026
- **Apply:** https://www.dice.com/job-detail/d99b352b-c263-41b6-881f-483b4fc2b4ec

## About the Role

The ideal candidate will have strong technical troubleshooting abilities, a customer-first mindset, and a desire to grow their experience across desktop, server, network, and security technologies., * 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a related IT role.

 * Hands-on experience installing, troubleshooting, and repairing devices in a Windows environment.
 * Experience supporting Windows 11 and Microsoft 365.
 * Strong hardware and software troubleshooting skills.
 * Excellent customer service and communication skills.
 * Ability to think critically and solve technical issues independently.
 * Strong organizational, prioritization, and time-management abilities.
 * Ability to work effectively both independently and within a team environment., * Experience supporting enterprise desktop environments.
 * Basic knowledge of servers, networking, and infrastructure technologies.
 * Experience working within government, public sector, healthcare, or other highly regulated environments.
 * Familiarity with security systems or surveillance technologies.

Additional Requirements

 * Valid driver's license required.
 * Ability to lift and carry equipment and work in physically demanding or uncomfortable positions when necessary.
 * Must complete required training designed to prepare personnel for working within a secure public safety environment.

## Description

We are seeking a Desktop Support Technician to provide onsite technical support within a secure government-operated environment. This individual will support end users and critical technology systems while partnering with a larger field services team to ensure reliable and efficient IT operations., * Provide technical support for approximately 275 end-user devices.

 * Install, configure, troubleshoot, repair, and maintain desktops, laptops, printers, and peripheral equipment in a Windows-based environment.
 * Support Windows 11 and Microsoft 365 environments, resolving hardware, software, and user-related issues.
 * Diagnose and resolve hardware/software break-fix issues.
 * Perform workstation deployments, upgrades, refreshes, and equipment replacements.
 * Document incidents, requests, troubleshooting steps, and resolutions.
 * Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
 * Deliver exceptional customer service while supporting users with varying levels of technical proficiency.
 * Collaborate with team members to maintain service levels and ensure operational continuity.
 * Manage multiple priorities and service requests in a fast-paced environment.


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