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# Software Engineer

- **Company:** Capgemini
- **Location:** United States
- **Experience:** Expert
- **Salary:** $76,200.0 - $187,740.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, Agile Methodology, Artificial Intelligence, Automation of Tests, Interactive Voice Response, Cloud Computing, Python (Programming Language), Software Engineering, Speech Recognition, Google Cloud, Tools for Reporting, Speech Synthesis, Virtual Agents, Restful APIs, Webhooks
- **Published:** August 1, 2026
- **Apply:** https://www.dice.com/job-detail/953c4b9b-773b-4488-a961-7727c33ffea0

## About the Role

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development., * Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.

 * Experience with analytics tools for conversational performance tracking.
 * Familiarity with agile methodologies and design thinking.
 * Strong understanding of Google Cloud Platform architecture and services relevant to CCAS.

Your skills and experience

 * 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
 * Experience with Dialogflow CX, including flow design, fulfillment, and testing.
 * Proficiency in Python for developing webhook services and automation scripts
 * Experience with webhooks, RESTful APIs, and backend integration patterns.
 * Familiarity with telecom systems such as CRM, billing platforms, and IVR.
 * Hands on knowledge using Gen AI, Playbooks & CCAI Insights
 * Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
 * Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).



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