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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Lead - IBM MQ Engineer - **Company:** JPMorgan Chase & Co. - **Location:** Plano, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Unix, Disaster Recovery, File Systems, Middleware, Monitoring of Systems, IBM WebSphere MQ, Python (Programming Language), Reliability Engineering, Scripting, Information Technology, Programming Languages - **Published:** August 1, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27897646/Technology-Support-Lead-Ibm-Mq-Engineer-Texas-Plano-7463 ## About the Role * 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Demonstrated experience delivering AI-driven solutions to manage a large IBM MQ estate-building or operationalizing log/metric correlation, anomaly detection, and forecasting to identify and resolve issues, accelerate incident triage, root cause analysis. * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud * Proficient in observability and monitoring tools and techniques * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework * Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments. * Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline. * Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity. * Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations. Preferred qualifications, capabilities, and skills * Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting * Practical experience with public cloud ## Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience., * Applies technical expertise and problem-solving methodologies to projects of moderate scope * Drives a workstream or project consisting of one or more infrastructure engineering technologies * Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes * Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity * Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions * Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards. * Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover. * Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model. * Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks). * Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements. * Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices., * This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC,EMEA and NA regions and requires working a defined shift pattern. * The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows. ## Related Videos - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [JavaScript? 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