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# Software Support Specialist

- **Company:** Tyler Technologies
- **Location:** Lubbock, TX, United States (Remote available)
- **Salary:** $52,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, .NET Framework, Database Schema, Database Storage Structures, Microsoft Office, Software Tools, Extensible Markup Language (XML), Extensible Stylesheet Language (XSL), Web Technologies
- **Published:** August 1, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17775304?backUrl=%2Fcareer%2F17775304%2FSoftware-Support-Specialist-Texas-Plano

## About the Role

* Bachelor's degree in related field or equivalent experience.
 * A minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
 * Excellent interpersonal skills.
 * Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
 * Strong organizational skills.
 * Effective analytical ability, particularly in a technical environment.
 * Excellent written and verbal communication skills.
 * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
 * Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.
 * Knowledgeable with Microsoft Office.
 * Knowledge and understanding of software development tools a plus.
 * Ability to travel preferred.

## Description

* Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
 * Analyzes data reports, forms, and web technologies.
 * Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
 * Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
 * May assist with writing estimates for software modification specifications and documentation of support processes.
 * May submit client issues to development team for resolution as needed.
 * Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
 * May provide training to client end-users (typically via webinar).
 * Creates or enhances documentation throughout the support process.
 * Contributes to company knowledge library and/or Tyler Community.
 * May participate in Early Adopter activities.
 * May participate in User Group meetings and activities.
 * Commits to expanding technological skills and knowledge of the Tyler products.
 * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
 * Performs other duties as assigned


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