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# Customer Solutions Specialist

- **Company:** MasterBrand Cabinets Inc.
- **Location:** Kinston, NC, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Office, Microsoft PowerPoint, Data Analytics
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31aa3f0ff81ba478

## About the Role

* High school diploma or GED equivalent minimally required; an undergraduate degree is preferred
 * Proficient with Microsoft Office (Word, Outlook, PowerPoint, and Excel) and comfortable working with multiple databases
 * Manufacturing industry experience preferred
 * Strong written and verbal communication skills
 * Data-driven problem solver with strong numerical and measurement skills
 * Highly organized, detail-oriented, and able to manage multiple priorities while meeting deadlines
 * Adaptable to change; maintains professionalism, confidentiality, and composure
 * Demonstrates enthusiasm, urgency, and a customer-focused mindset
 * Ability to influence and lead others
 * Willing to travel domestically up to 5% annually

## Description

The Customer Solutions Specialist reports to the Manager, Dealer Customer Service, supporting the Ultracraft brand. This position is a crucial individual contributor responsible for delivering an outstanding experience to both internal and external customers. The primary responsibilities of this role include acting as a liaison between the plant and the remote customer service team, addressing advanced product inquiries.

This position follows a hybrid work schedule, with onsite work at the Kinston, NC facility Monday through Thursday and remote work on Fridays., * Collaborates with the Quality Manager to address quality issues and conduct quality checks on re-orders. When required, inspects multiple replacement orders, documents findings with photographs, and communicates updates to the customer.

 * Collaborates with the engineering group to assist dealer with complex product questions.
 * Acts as a liaison between the plant and the remote customer service team.
 * Investigates pricing and billing related questions.
 * Shares all launch information with the team and represents Customer Service at meetings throughout the year, ensuring successful launches for both internal teams and external dealers.
 * Assesses and responds to consumer emails and escalated homeowner calls.
 * Manages escalated concerns related to manufacturing constraints, keeping the customer service team updated with relevant information and customer communication points.
 * Aids the Product Engineering team for complex system upgrades and logics.
 * Analyzes complex inquiries from the sales team and provides root cause solutions, while engaging with all MasterBrand departments to resolve issues effectively.
 * Trains and mentors internal and cross-functional team members on product and systems specific to applicable brand(s).
 * Develops in-depth knowledge of all MasterBrand strategic business units.
 * Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.
 * Performs other duties as assigned.


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