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# Help Desk Lead

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Doral, FL, United States
- **Experience:** Expert
- **Salary:** $86,800.0 - $198,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Cloud Computing, Issue Tracking Systems, Remote Desktop Services, Software Troubleshooting, Servicenow
- **Published:** August 2, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87918768/1

## About the Role

* 5+ years of experience in IT service management
 * Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
 * Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system administration with tools such as JIRA and ServiceNow
 * Experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance
 * Ability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments
 * TS/SCI clearance
 * Bachelor's degree

Nice If You Have:

 * Possession of excellent customer service, team leadership, and incident resolution skills
 * Master's degree
 * ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+ Certification

## Description

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and contribute to the development of new principles and concepts. Work on unusually complex problems and provide highly innovative solutions. Operate with substantial latitude for unreviewed action or decision, and mentor or supervise employees in both company and technical competencies.


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