> Markdown version of [/jobs/ext/1894147-it-support-technician](https://www.wearedevelopers.com/jobs/ext/1894147-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** VACO LLC - **Location:** Cullman, AL, United States (Remote available) - **Experience:** Starter - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Business Software, Issue Tracking Systems, Microsoft Office, Networking Basics, Power BI, Remote Service Software, Okta, Tablet Computers, Computer Equipment, Information Technology - **Published:** August 1, 2026 - **Apply:** https://jobs.vaco.com/job/17149/it_support_technician_level_1/en#apply-now-header ## About the Role * High school diploma or equivalent required * Associate degree in Information Technology, Computer Science, or related field preferred * Previous experience in a technical support, desktop support, or help desk environment preferred * CompTIA A certification is a plus but not required Technical Skills * Basic knowledge of Windows operating systems and Microsoft Office products * Understanding of computer hardware, networking fundamentals, and troubleshooting techniques * Experience with Power BI, Active Directory, Microsoft 365, or Okta is a plus * Familiarity with ticketing systems and remote support tools preferred Soft Skills * Strong verbal and written communication skills * Excellent problem-solving and organizational abilities * Strong customer service mindset * Willingness to learn new technologies and processes * Ability to work independently and collaboratively within a team environment * Self-motivated with strong attention to detail and follow-through ## Description Seeking a driven and tech focused individual for an IT Support Technician Role (level 1 / Level 2). This onsite role is based in Cullman, Alabama, and will support multiple office locations across the United States. In this position, you will help keep day-to-day operations running smoothly by supporting the technology that keeps employees and systems connected. From troubleshooting hardware and software issues to assisting with user support and device setup, this is a great opportunity to continue developing hands-on technical and operational IT skills in a collaborative and fast-paced environment. If you enjoy problem-solving, learning new technologies, and supporting end users, this role offers strong long-term growth potential., * Provide first-level technical support to users via phone, email, and in person * Troubleshoot and resolve basic hardware, software, and network-related issues * Assist with setup and configuration of desktops, laptops, tablets, and peripherals * Install and update software applications * Maintain accurate records of support requests and resolutions within a ticketing system * Support end users with Microsoft Windows, Microsoft 365, email, and business applications * Assist with onboarding and offboarding activities including account setup and equipment provisioning * Support the IT team with routine maintenance tasks and special projects * Escalate complex technical issues to senior IT staff as needed * Additional duties as assigned * Position is fully onsite and not eligible for hybrid or remote work, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. * Virginia residents may access our state specific policies here. * Residents of all other states may access our policies here. * Canadian residents may access our policies in English here and in French here. * Residents of countries governed by GDPR may access our policies here. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)