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# Laboratory Technical Support Representative III

- **Company:** Quest Diagnostics Incorporated
- **Location:** Knoxville, TN, United States
- **Experience:** Experienced
- **Salary:** $35,776.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, PC Tools, Laboratory Information Management Systems, Microsoft Office, Microsoft PowerPoint
- **Published:** August 1, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/52182707/1

## About the Role

Required Work Experience:

3 years of related experience

Preferred Work Experience:

Quest LIS knowledge

Previous experience with Project Management

Physical and Mental Requirements:

Must be able to sit and/or stand for long periods of time.

Knowledge:

Knowledge of medical terminology

Skills:

 * PC skills, to include MS Office - Outlook/Excel/PowerPoint
 * Strong data entry skills
 * Good clerical, organizational, problem solving, phone and communication skills
 * Leadership skills
 * IT Background and able to troubleshoot computer issues

Education

 * Bachelor's Degree (Preferred)
 * High School Diploma or Equivalent (Required)

## Description

* Able to perform all duties of an AP Support Rep II.
 * Provide QA/QC support
 * Provide training to newly hired employees, as needed
 * Monitor and manage TIQ process
 * Process and manage send out testing
 * Manage and respond to problem tracking incidents
 * Monitor and manage pending lists
 * May administer and track approved release of AP materials according to corporate policy
 * May document client calls as indicated in corporate AP Report Notification policy
 * Handle escalated calls and follow up with clients
 * Resolve complex customer and AP support issues
 * Cross training in both cytology and pathology support tasks
 * Participate as a team member in department process improvement activities
 * Ensure compliance with all local, federal, CLIA and CAP regulations.
 * Other duties, as assigned by supervisor.


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