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# IT Desktop Service Specialist

- **Company:** North Memorial Health
- **Location:** Robbinsdale, MN, United States
- **Experience:** Experienced
- **Salary:** $51,230.0 - $76,835.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Desktop Environments, Microsoft Operating Systems, System Center Configuration Manager, Office Suite, Remote Access Technology, Office365, Microsoft InTune, Information Technology
- **Published:** August 2, 2026
- **Apply:** https://www.juju.com/job/00000000gl8jym

## About the Role

This role is ideal for a tech-savvy problem solver who thrives in a fast-paced environment and is passionate about delivering high-quality IT solutions. If you're ready to make an impact (and secretly enjoy being the office hero), we'd love to have you on board!, * Associate's degree, two-year technical certificate or 2+ years equivalent direct Technology Support experience, required

 * Bachelor's degree (or Higher) or related work experience, preferred

Experience

 * 2 years' experience in Information Technology, required

 * 3 years' of experience in Desktop Support preferred

 * 2 years' experience within the Health Care related field, preferred

Knowledge, Skills and Abilities

 * Mid-level experience with PC operating systems and applications, including Windows, Microsoft O365 tools, remote support applications, Active Directory, and Apple iOS

 * Demonstrated ability to solve complex workstation issues

 * Strong customer service experience in a technical setting

 * Ability to work in a team environment, strong interpersonal skills

 * Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction

 * Experience with Microsoft operating systems, Office suite and ITIL Service Management structure

 * Experience with logins, printing, and remote access

 * Familiarity with SCCM, Intune, Entra/Active Directory, and Networking configuration and administration

Licensure/Certification

 * Valid Class D driver's license in state of residency with an acceptable driving record, Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

## Description

As a Desktop Service Specialist, you will work as a part of the End User Technology (EUT) team involved with providing advanced technical support and issue resolution to internal and external customers of all types and skill levels. You are an important onsite IT ambassador who directly connects IT services to valued customers. You will implement new and collaborative solutions while working closely with cross-functional teams across IT and the organization to maintain and manage desktop environments at North Memorial locations - all while providing an exceptional user experience.


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