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# Technical Support Associate

- **Company:** Super Micro Computer, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $70,500.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** X86 Architecture, Microsoft Windows, Intelligent Platform Management Interface, Command-Line Interface, Linux, Network Architecture, Software Engineering
- **Published:** August 2, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87440420/1

## About the Role

* Knowledge of x86 architecture
 * Knowledge of server management tools: IPMI and command line tools
 * Knowledge of OS - Linux or Windows
 * Knowledge of server logs and OS logs
 * Knowledge of Network architecture
 * Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
 * Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
 * Experience in talking with customers to defuse situations
Salary Range

## Description

Includes the following essential duties and responsibilities (other duties may also be assigned):

 * Provide technical support over phone and/or web to customers on hardware and software issues
 * Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
 * Determine requirements and/or root cause of technical issues by working with customers
 * Answer inquiries by clarifying desired information; researching, locating, and providing information
 * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
 * Fulfill requests by clarifying desired information; completing transactions; forwarding requests
 * Ensure escalation situations are managed and corrected quickly and professionally
 * Drive customer satisfaction through service excellence
 * Work with other engineers, account managers and developers
 * Provide and contribute information such as fault triage and training materials
 * Attend and complete all required training and certification exams
 * Learn to be proficient in service and repair of all systems (current, new, and updates)


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