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# Service Desk Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Brookfield, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Internetworking, Microsoft Office, Remote Access Technology, Office365
- **Published:** May 19, 2026
- **Apply:** https://www.juju.com/job/00000000g0zia2

## About the Role

They use Ivanti for ticketing and remote access and also support hardware-related projects when not answering calls. The ideal candidate will have 2+ years of helpdesk experience supporting hardware/software, Windows 10, and O365, and have worked in a call center or helpdesk environment. Knowledge of an ACD system is preferred.

This is a call-center environment, so staff are measured on standard helpdesk metrics such as call times, availability, wrap-up time, etc. Customer service is a major focus, so candidates with strong people skills and solid technical knowledge will be a great fit.

Skills

Help Desk, Service Desk, Office 365, Windows

Top Skills Details

Help Desk, Service Desk, Office 365, Windows

Additional Skills & Qualifications

Great customer service and communication skills

## Description

This is a long-term helpdesk role. You must live in Wisconsin and be able to meet the team in Madison, WI on site., Our client is currently looking for a helpdesk technician to provide technical support for various locations throughout the state. The environment includes Windows 10/11 on the desktop, O365, and various internal applications. Support calls will range from basic password resets to internet connectivity issues and troubleshooting email (send/receive).


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