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# Senior Enterprise Monitoring Analyst - (VA ESOM - Mid Shift M-TH

- **Company:** Kentro LLC
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $130,000.0 - $147,000.0
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Monitoring of Systems, Intrusion Detection and Prevention, Diagnostic Tools, Information Technology, SolarWinds (Software), Dynatrace, Servicenow
- **Published:** August 1, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9070337/senior-enterprise-monitoring-analyst-va-esom-mid-shift-m-th

## About the Role

* Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
 * 10 years of relevant Experience
 * 8 years of additional relevant experience may be substituted for education
 * Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using available tools such as, but not limited to Dynatrace, SolarWinds and ServiceNow.
 * Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools (as mentioned above) for new and onboarded applications, services, and provide onboard presentations during routine health checks., * Experience performing application or infrastructure real-time monitoring in a large-scale enterprise environment.
 * Well versed in Dynatrace and or Solarwinds.
 * Well developed IT problem solving ability.
 * Ability to efficiently and effectively communicate IT problems and impacts to a large group of stakeholders.

## Description

* Provide support to enhance Event Management (EM) capabilities. Provide "eyes on glass" monitoring, via continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities.
 * Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes.
 * Provide recommendations to improve the current VA monitoring environment via approved continuous improvement channels.
 * Assist in refining the monitoring processes and ensuring the robustness of the VA's application infrastructure.
 * Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience.
 * Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to provide early detection of IT infrastructure or application performance issues.
 * Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues.
 * Recommend policies and procedures in response to incidents and alerts., * Willing and able to obtain and maintain Public Trust Clearance
 * Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
 + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.


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