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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** DevCare Solutions - **Location:** Nashville, TN, United States - **Salary:** $54,080.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, JIRA, Computer Networks, Microsoft Management Console, System Configuration, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Microsoft Office, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Firewall Services Module, Zendesk, Network Server, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9daeb2b25e8f0123 ## About the Role Do you have experience in macOS?, * Proven experience in IT support roles with a focus on technical troubleshooting across multiple operating systems including Windows, Linux, and macOS. * Strong knowledge of computer networking concepts such as LAN setup, VPN access, firewall management, and network security best practices. * Proficiency in managing computer hardware components and peripherals as well as software applications like Microsoft Office suite. * Familiarity with help desk ticketing systems such as BMC Remedy, ServiceNow, or Jira for incident tracking and resolution documentation. * Excellent communication skills to effectively liaise with users at all levels of technical proficiency. * Ability to perform software troubleshooting efficiently while maintaining a positive customer service attitude. * Understanding of IT infrastructure components including servers, switches, routers, and operating system environments. Join us as an Application Support Analyst to be at the heart of our technology operations! Your expertise will empower our teams with reliable systems while fostering an environment of continuous improvement and innovation. We value proactive problem solvers who thrive in collaborative settings-your skills will make a real difference every day! ## Description We are seeking a dynamic and detail-oriented Application Support Analyst to join our technology team. In this role, you will be the frontline for resolving technical issues, supporting end-users, and maintaining the stability of our IT infrastructure. Your expertise will ensure seamless operation across various platforms, enhancing user productivity and satisfaction. This position offers an exciting opportunity to leverage your problem-solving skills and technical knowledge in a fast-paced environment dedicated to innovation and excellence., * Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows and macOS. * Troubleshoot and resolve software problems related to applications, operating systems, and computer hardware components promptly to minimize downtime. * Manage computer management tasks such as user account setup, permissions, and system configurations using tools like Zendesk, BMC Remedy, ServiceNow, and Jira. * Support computer networking functions including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and general network troubleshooting. * Assist with desktop support activities such as installing, upgrading, and maintaining computer hardware and peripherals. * Monitor and maintain IT infrastructure components ensuring optimal performance; escalate complex issues to specialized teams when necessary. * Communicate effectively with users by providing clear instructions, updates on issue resolution status, and follow-up support to ensure customer satisfaction. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)