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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** NYC BASKET BRIGADE, INC. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Asana, Microsoft Azure, Bash Shell, Software as a Service, CompTIA Network+, Cyber Security, Information Systems, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Python (Programming Language), Microsoft Software, Networking Basics, Windows PowerShell, Productivity Software, Azure Active Directory, Server Administration, Service Pack, Software Engineering, Technical Data Management Systems, User Provisioning Software, Wi-Fi Technology, Scripting, Okta, Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite - **Published:** August 1, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist--e39eed3a-ad25-46c4-aca0-7df984964163 ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent professional experience) * 2+ years of experience in IT support, help desk, or desktop support * Strong Windows and macOS troubleshooting skills * Hands-on experience administering Microsoft 365 and/or Google Workspace * Familiarity with identity providers (Okta, Azure AD) and MDM platforms (Jamf, Kandji, Intune) * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting) * Excellent written and verbal communication with a customer-first mindset * Ability to manage a ticket queue and work independently in a fully remote environmentCompTIA A+, Network+, or ITIL Foundation certification * Experience supporting a fully remote or hybrid workforce * Scripting experience (PowerShell, Bash, or Python) for automating routine tasks * Background in SaaS administration and IT security best practices, Asset Management, Bash Scripting, Best Practices, Budgeting, CompTIA Network+, Computer Science, Computer Security, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Documentation, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Machine Tool, Manufacturing Data Management, Microsoft Access Database, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Onboarding, Peripheral Hardware, Presentation/Verbal Skills, Process Improvement, Python Programming/Scripting Language, Reimbursement, Scripting (Scripting Languages), Security Patches, Slack, Software Administration, Software as a Service (SaaS), Technical Leadership, Technical Support, VPN (Virtual Private Network), Video Chat, Videoconferencing, Wi-Fi, Windows PowerShell, Writing Skills ## Description Careerscape is hiring a Remote IT Support Specialist for an NYC-based technology company with a fully distributed workforce. This remote IT support job is ideal for help desk professionals, desktop support technicians, and technical support specialists who want to deliver high-quality end-user support, manage modern SaaS environments, and grow their career at a fast-moving company. As an IT Support Specialist, you'll troubleshoot hardware and software issues across Windows and macOS, administer Microsoft 365 and Google Workspace, manage user provisioning through Okta, and support a fully remote team using Zoom, Slack, and Asana. You'll be the go-to technical resource for employees and a key partner to IT leadership and security. Responsibilities * Serve as the primary point of contact for employee IT support requests via ticketing system, chat, and video * Troubleshoot and resolve hardware, software, networking, and account issues across Windows and macOS * Manage user provisioning, deprovisioning, and access in Microsoft 365, Google Workspace, and Okta * Configure, deploy, and ship laptops and peripherals to remote employees, with full asset tracking * Support video conferencing, collaboration, and productivity tools (Zoom, Slack, Asana) * Write internal knowledge base articles, onboarding documentation, and IT process guides * Partner with IT and security teams on patching, MDM policies, and endpoint compliance * Identify recurring issues and recommend process improvements or new tooling ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)