> Markdown version of [/jobs/ext/1896487-implementation-engineer-i](https://www.wearedevelopers.com/jobs/ext/1896487-implementation-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Engineer I - **Company:** Innovative Product Achievements LLC - **Location:** Duluth, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Linux, Firmware, Network Troubleshooting, Microsoft Office, Salesforce.Com - **Published:** August 1, 2026 - **Apply:** https://www.disabledperson.com/jobs/73947428-implementation-engineer-i ## About the Role * Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal. * A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm. * A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders. * Strong communication skills, with the flexibility to adapt your style to different audiences. * Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning. * Ability to travel at least 80% of the time and work independently from a home office. * Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting. * A valid driver's license and the ability to maintain immunizations required for hospital site access. * Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required. ## Description We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live. This role owns the full onsite implementation - uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success. You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams. This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology - and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills., * Travel onsite to execute installations - uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation. * Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one. * Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave. * Troubleshoot and resolve complex hardware, software, firmware, and networking issues - both during implementations and on the highest-escalated service calls. * Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes. * Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration. * Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine. * Communicate proactively and clearly - daily progress emails, timely escalations, and accurate case documentation in Salesforce - keeping the right people informed at the right time. * Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time. * Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team., * Take ownership of projects and problems, collaborating with and inspiring others along the way. * Do great work under pressure and bring a genuine sense of urgency to fast-paced environments. * Are supportive and patient, yet confident, persistent, and authoritative when it counts - compassionate but tough. * See opportunity in challenges and stay mindful of the business outcomes behind every decision. * Do the right thing, not the easy thing, and hold yourself to a high standard of integrity. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [You’re a great coder? 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