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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer (On-Site) - **Company:** Black Box - **Location:** Rayville, LA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Bomgar, Microsoft Outlook, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Topologies, Image Management, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Connections, Citrix Systems, Remote Access Technology, Remote Service Software, TCP/IP, Cisco WebEx, Wireless Access Point, Cisco Anyconnect, Wi-Fi Technology, Network Routers, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Cisco, User Administration, Servicenow, ManageEngine - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=65f95cde4253a18a ## About the Role * Degree or technical training in Information Technology (or related field) with 5-7 years of hands-on support experience in a networked, customer-facing environment. * Certifications such as A+, Microsoft, or ITIL are a plus. Professional Skills * Confident working independently in a fast-paced onsite environment supporting diverse user groups. * Strong time-management skills with the ability to prioritize and multitask. * Excellent interpersonal, verbal, and written communication skills. * Self-driven, detail-oriented, and committed to exceptional service. Technical Strengths * Hands-on experience with Windows 10/11 , system settings, networking, and device management. * Proficiency with Microsoft 365 apps -Outlook, Word, Excel. * Familiarity with VPN technologies (Cisco AnyConnect or similar). * Experience with Entra ID, Intune, MDM , Active Directory (password resets, user management). * Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi. * Experience with WebEx audio/video systems. * Comfortable working with physical data center equipment (rack/stack, patching). Tools You Know * Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security. * Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon. ## Description * Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment. * Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users. * Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software. Printer & Conference Room Support * Install, configure, and maintain printers and multifunction devices. * Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts. Networking & Infrastructure * Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points. * Rack/stack network equipment, patch cables, and assist with physical connectivity checks. * Provide remote-hands support for server and network teams (cabling, racking, hardware checks). * Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling. Operations & Service Management * Manage incident tickets using ServiceNow-create, update, and close tickets with accurate documentation. * Partner with vendors for onsite technical services, equipment repairs, and software/hardware support. * Maintain accurate asset records for all onsite IT equipment. * Ensure compliance with corporate technology and security policies. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)