> Markdown version of [/jobs/ext/1898641-remote-professional-services-trainer](https://www.wearedevelopers.com/jobs/ext/1898641-remote-professional-services-trainer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote) Professional Services Trainer - **Company:** Harris Farms, Inc. - **Location:** United States (Remote available) - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Software as a Service, Software Documentation, Information Systems, Medical Software, Microsoft Software, Microsoft PowerPoint, Server Administration, Product Software Implementation Methods, Software Systems, Enterprise Software Applications, Office365 - **Published:** August 1, 2026 - **Apply:** https://www.careerbuilder.com/job-details/-remote-professional-services-trainer-saddle-river-nj--435cd2a2-a96e-4a6d-a89e-f2afa56f8716 ## About the Role * Experience delivering software or systems training in a customer-facing environment. * Experience within Professional Services, software implementation, ERP consulting, Customer Success, or SaaS organizations. * Demonstrated experience facilitating instructor-led classroom, virtual, and webinar-based training. * Excellent presentation, facilitation, and communication skills. * Ability to explain technical concepts and business processes in a clear and practical manner. * Strong customer relationship and stakeholder management skills. * Ability to adapt delivery style to technical and non-technical audiences. * Ability to manage multiple customer projects and priorities simultaneously. * Strong organizational and project coordination skills. * Proficiency with Microsoft 365 applications including Teams, PowerPoint, Word, Excel, and Outlook. * Experience using webinar platforms and virtual training technologies. * Experience with utility billing, customer information systems, ERP software, municipal software, or local government operations is considered an asset. * Comfortable traveling to customer sites throughout North America to support training delivery and implementation activities. * Ability and willingness to travel up to 25-50% based on customer and project requirements. What would make you stand out: * Experience supporting enterprise software implementations. * Experience delivering train-the-trainer programs. * Familiarity with change management and user adoption practices. * Experience working with utility, municipal, or public sector customers. * Experience working with geographically dispersed customers and delivering both onsite and virtual training programs. * Willingness and ability to travel throughout North America as required to support customer implementations and training delivery., Artificial Intelligence (AI), Automation, Best Practices, Billing, Business Processes, Change Management, Communication Skills, Consulting, Continuous Improvement, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Service Systems, Customer Support/Service, Customer Training, ERP (Enterprise Resource Planning), Emerging Technology, Enterprise Applications, Finance, Government, Healthcare Software, High Tech Industry, Improvement Metrics, Knowledge Transfer, Local Government, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, Organizational Skills, Problem Solving Skills, Product Documentation, Production Systems, Professional Services, Project Planning, Project/Program Coordination, Project/Program Management, Public Safety, Regulatory Compliance, Resource Management, Schedule Development, Software Administration, Software as a Service (SaaS), Train-the-Trainer, Training ## Description Cayenta, a division of Harris; is seeking a Professional Services Trainer who will join our Professional Services team to support customer implementations, software adoption, and user readiness initiatives across utility and local government customers. Are you passionate about helping customers successfully adopt new technology? Do you enjoy facilitating training, building relationships, and helping organizations navigate change during software implementations? Then this is the role for you. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25-50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean., We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. What your impact will be: * Deliver engaging instructor-led, virtual, and onsite training sessions for customers implementing Cayenta software solutions. * Facilitate role-based training programs for end users, administrators, supervisors, and system champions. * Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations. * Partner with Project Managers, Consultants, and implementation teams to develop customer training schedules and readiness plans aligned with project timelines. * Serve as the training lead throughout implementation projects, ensuring customers are prepared for system adoption and go-live activities. * Support organizational change and user adoption efforts during implementations, upgrades, and major process changes. * Deliver refresher training and post-go-live learning support as customers transition into production environments. * Coordinate training logistics, schedules, attendee management, and session communications as part of implementation delivery. * Gather participant feedback and training metrics to continuously improve the customer learning experience. * Collaborate with Product Management, Development, Support, and Consulting teams to identify knowledge gaps and customer training opportunities. * Maintain and update existing training materials, job aids, and user documentation to reflect product enhancements and customer requirements. * Provide recommendations and best practices to improve training delivery and customer adoption outcomes. * Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required. * Support customers during critical implementation milestones, including testing, go-live preparation, and post-go-live stabilization activities. ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)