> Markdown version of [/jobs/ext/189903-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/189903-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - **Company:** Bigge Crane and Rigging - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Apple IOS, Microsoft Azure, Hard Disk Drives, Issue Tracking Systems, Mobileiron, Office365, Peripherals, Microsoft InTune, Casper Suite, Laptops - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a611d69b444ae164 ## About the Role Do you have experience in IT?, * 5+ years in a technical support role. * 2+ years supporting executive leadership. * High degree of customer service focus and strong communication skills. * Keen attention to detail, with a commitment to follow through and follow-up. * Ability to present technical information in understandable form for non-technical recipients. * Ability to investigate and resolve technical problems of moderate complexity. * Experience in an ITSM environment a plus. * Experience with Mobile Device Management a plus. ## Description This role reports to the End User Services manager. This is not a remote position; onsite support is required. Responsibilities also include on-site and remote technical support to keep our employees productive and our information secure. This role is expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause., * Ability to support executive level employees under pressure. * Familiar with O365 administration and Microsoft Azure. * Strong understanding of mobile devices - e.g. iOS and Android. * Familiarity with MDM platforms, e.g. Ivanti (MobileIron), Jamf, Intune, etc. * Extensive experience setting up audio and video equipment needed for meetings, conferences, and training. Good understanding of Microsoft Teams Rooms and administration. * Available for 24/7 on-call support. * Track lifecycle, maintenance, and decommissioning of IT assets. * Draft procurement, inventory, deployment, and retirement strategies, which optimize technology management. * Control and document changes to assets and configuration items through asset management and change management processes. * Ensure standards, guidelines and controls are maintained through audits and KPI's. * Take ownership of and ensure timely response to end user's service requests and manage them through resolution. * Provide onsite and remote support for end users in multiple work settings and environments. * Respond to queries and service requests using a ticketing system according to predefined priorities and policies. * Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives and scanners. * Install new software, upgrades, patches and resolve related problems. * Create and maintain IT documentation. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)