> Markdown version of [/jobs/ext/1899347-it-helpdesk-short-term-temp](https://www.wearedevelopers.com/jobs/ext/1899347-it-helpdesk-short-term-temp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk (Short Term Temp) - **Company:** LEDGENT - **Location:** Rockville, MD, United States - **Experience:** Starter - **Salary:** $64,480.0 - **Contract:** Temporary contract - **Skills:** Active Directory, JIRA, Business Software, Cyber Security, Information Technology Operations, Network Connections, Office Automation, Software Tools, Software Licensing, ServiceNow IT Service Management, Information Technology, Laptops, Servicenow, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.jofdav.com/jobs/59046753-it-helpdesk-short-term-temp ## About the Role * Associate degree in Computer Science, Information Technology, or related field, or equivalent work experience * 1-3 years of technical helpdesk, desktop support, or IT support experience * Strong knowledge of Windows operating systems and troubleshooting techniques * Hands-on experience diagnosing, repairing, and maintaining PCs and laptops * Excellent communication and customer service skills * Strong analytical and problem-solving abilities with a methodical troubleshooting approach Preferred * CompTIA A+, Network+, Microsoft Certified Fundamentals, or similar certifications * Experience administering user accounts in Active Directory * Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or similar ticketing tools * Bilingual proficiency in Korean and English Apply today if you're a motivated IT professional who enjoys solving technical challenges and providing outstanding user support. ## Description A global leader in technology and innovation is seeking a Temporary Tech Support Technician (IT Helpdesk) to provide first-line technical support for end-user computing and office automation systems. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting business operations, and delivering exceptional service to employees at all levels, including executive leadership., The Tech Support Technician is responsible for maintaining the day-to-day functionality of hardware, software, network connectivity, mobile devices, and conference room technology. This role will manage IT service tickets, support end users, track technology assets, and help ensure seamless business operations across the organization. Key Responsibilities PC Support & Asset Management * Troubleshoot hardware, software, and network-related issues for end users * Manage the full lifecycle of IT devices, including deployment, maintenance, and retirement * Configure computers, software, and hardware according to company standards * Log, track, and resolve technical issues through the IT ticketing system * Maintain accurate records of IT assets and conduct periodic audits * Provide white-glove technical support for executives and VIP users * Support standard business applications and corporate software tools * Maintain conference room technology, audiovisual equipment, and shared computing resources Office Automation & IT Operations * Support mobile device management (MDM) solutions and security policies * Perform basic Windows administration and Active Directory tasks * Troubleshoot and support printers, scanners, and other peripherals * Conduct routine maintenance on office automation equipment and systems * Monitor software licensing and assist with compliance efforts * Support IT security audits and operational reporting activities * Coordinate procurement and replacement of IT consumables and accessories * Image, configure, and deploy new workstations for incoming employees ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)