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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Systems & Endpoint Engineer - **Company:** FIRSTPRO INC - **Location:** Wayne, PA, United States - **Experience:** Expert - **Salary:** $100,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Collaborative Software, Data Centers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Identity and Access Management, Inventory Management Software, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Azure Active Directory, Zero Trust Network Access, Software Vulnerability Management, Wide Area Networks, Wireless Networks, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Patch Management, Casper Suite, Terraform - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c17a1ce9c2b6b473 ## About the Role Do you have experience in Wireless networking?, * 7+ years of experience in infrastructure engineering, systems administration, endpoint engineering, or enterprise IT operations * Strong hands-on experience with Windows administration, Microsoft 365, and Microsoft Entra ID (Azure AD) * Proven experience managing enterprise endpoints at scale using Microsoft Intune/Endpoint Manager * Solid understanding of networking fundamentals including LAN/WAN, Wi-Fi, VPNs, firewalls, DNS, and DHCP * Demonstrated ability to troubleshoot complex issues across endpoint, identity, network, and infrastructure layers * Experience working within ITSM frameworks and producing high-quality technical documentation * Strong communication, collaboration, and stakeholder management skills Preferred * Experience managing macOS environments using JAMF * Familiarity with AWS cloud services and hybrid infrastructure environments * Experience supporting on-premises and virtual data center (VDC) environments * Knowledge of Zero Trust security principles and identity-centric security models * Experience with monitoring and observability platforms * Relevant certifications such as Microsoft, AWS, ITIL, JAMF, or security certifications ## Description * Provide onsite IT support for the Philadelphia office, including break/fix support, hardware replacement, imaging, AV troubleshooting, and office network/Wi-Fi support * Own operational execution for incidents, service requests, and infrastructure changes during U.S. business hours * Coordinate escalations and cross-functional handoffs with global IT teams * Support onboarding/offboarding activities, office moves, and local technology planning initiatives * Manage relationships with local IT vendors and monitor SLA performance * Operate, support, and continuously improve hybrid infrastructure environments across AWS, Microsoft 365, and on-premises/VDC platforms * Administer and troubleshoot enterprise services including identity and access management, endpoint connectivity, networking, and collaboration platforms * Manage and maintain LAN/WAN/Wi-Fi/VPN infrastructure, firewall reliability, and secure remote connectivity * Maintain infrastructure monitoring, alerting, and operational health visibility * Execute infrastructure upgrades, migrations, patching, and lifecycle management activities * Deploy, configure, and manage enterprise endpoints using Microsoft Intune/Endpoint Manager, including Autopilot, compliance policies, configuration profiles, and patch management * Support macOS endpoint management through JAMF (where applicable) * Ensure endpoint compliance, encryption, patching, and operational health standards in partnership with Security teams * Manage the full asset lifecycle, including procurement, inventory tracking, secure handling, and disposal * Develop automation solutions for endpoint provisioning, reporting, and operational workflows * Contribute to Infrastructure-as-Code initiatives using Terraform and related automation tooling * Operate within established ITSM processes, including incident, request, change, and problem management * Conduct post-incident reviews and implement corrective and preventive actions * Develop and maintain runbooks, SOPs, technical documentation, and knowledge base articles * Support modernization initiatives including Zero Trust architecture, identity-based access controls, and platform standardization * Assist with implementation and operational support for SOC 2 and ISO 27001 controls * Partner closely with Security teams on compliance reporting, vulnerability remediation, and audit support ## Related Videos - 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