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# Application Support Analyst

- **Company:** Expert Technology Services
- **Location:** Delray Beach, FL, United States
- **Experience:** Expert
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Application Programming Interfaces (APIs), Business Software, Software as a Service, Information Systems, Internet Information Services (IIS), Systems Analysis, Network Troubleshooting, Microsoft Software, Microsoft SQL Server, Power BI, SQL Databases, SQL Server Reporting Services, Systems Integration, Time Tracking Software, Web Services, Information Technology
- **Published:** August 1, 2026
- **Apply:** https://www.careerjet.com/jobad/usd8fb27c1e3c6759a81a83205e89a6d24

## About the Role

Required to have strong experience with Tyler Munis, ERP platforms, and UKG Time & Attendance

 - Must possess excellent troubleshooting, analytical, communication, and customer service skills
 - Bachelor's degree in Information Systems, Computer Science, or related field preferred
 - Minimum 5 years of application support, systems analysis, or ERP support experience
 - Experience with Active Directory, Entra ID (SSO), IIS, and Microsoft technologies
 - Must be able to convert to permanent employment without sponsorship
 - Onsite role in Delray Beach, FL; contract-to-hire position

## Description

Support, maintain, and administer enterprise business applications, primarily Tyler Munis and ERP systems

 - Manage application upgrades, configurations, security roles, and user access
 - Provide daily application support and troubleshoot system issues
 - Coordinate with software vendors for issue resolution and system enhancements
 - Manage integrations between applications and SaaS platforms
 - Extract and manipulate data using Microsoft SQL Server for reporting and integrations
 - Develop reports using SQL, SSRS, and Power BI
 - Support API and web service integrations
 - Create and maintain application documentation and procedures
 - Conduct user training and provide end-user support across departments
 - Participate in on-call support rotations
 - Ensure application environments are up-to-date with upgrades and patches
 - Collaborate with Infrastructure and Operations teams on escalated issues


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