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# Technical Product Support Engineer III

- **Company:** Applied Materials
- **Location:** Santa Clara, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $96,000.0 - $132,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, IBM AIX, Data Analysis, Software Debugging
- **Published:** July 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-product-support-engineer-iii-e3-sr-santa-clara-ca--f3822dee-db3e-45fc-ae4d-7c59d4c3f745

## About the Role

* CE3-CE5 with strong understanding of CMP fundamentals, communication skills
 * Proficient in English language both written and verbal
 * Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline)
*

 + 5 years of experience with Applied Materials CMP products or similar, 1st Level Support, Analysis Skills, Artificial Intelligence (AI), Best Practices, Chemical Engineering, Communication Skills, Customer Escalations, Customer Support/Service, Data Analysis, Debugging Skills, Documentation, Electrical Engineering, Electromechanics, Electronics, English Language, IBM AIX Operating System, Identify Issues, Internet of Things, Knowledge Transfer, Material Science, Materials Engineering, Mechanical Engineering, Negotiation Skills, On Site Support, Problem Solving Skills, Process Improvement, Product Demonstration, Product Engineering, Product Support, Semiconductors, Systems Administration/Management, Technical Presentation, Technical Support

## Description

This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades.

The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment. Specific duties will include:

 * Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
 * Explains difficult or sensitive information; works to build consensus
 * Interprets internal/external business challenges and recommends best practices to improve products, processes or services
 * Communicates difficult concepts and negotiates with others to adopt a different point of view
 * Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data
 * Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
 * Creates documentation for field use (TLLs)
 * Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)
 * LK / LKP Knowledge/Experience is needed
 * Opta experience a plus
 * 200mm CMP product knowledge a plus


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