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# IT Help Desk Support

- **Company:** Clean Recovery Centers
- **Location:** Tampa, FL, United States
- **Salary:** $31,200.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Office Suite, Azure Active Directory, Salesforce.Com, Peripherals, Laptops, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=279ecfaf7468fa1e

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Microsoft 365 & Office Suite

 * Azure / Entra ID
 * Salesforce CRM
 * Kipu EMR
 * RMM/MDM Systems
 * Security tools (e.g Wazuh)
 * Networking platforms (Unifi,GWN)
 * Helpdesk / ITSM systems, * High school diploma or equivalent
 * Basic understanding of Windows operating systems and hardware
 * Strong communication and customer service skills
 * Ability to troubleshoot and think critically
 * Willingness to learn and adapt, * A+ or similar entry-level certification
 * Experience with Microsoft 365 or helpdesk environments
 * Healthcare or multi-site environment experience (preferred), * On-site role supporting multiple locations
 * Standard 8-hour shifts with occasional after-hours support
 * Fast-paced environment requiring responsiveness

## Description

* Serve as the first point of contact for all IT-related support requests across multiple facilities
 * Provide hands-on technical support to internal staff (clinical, admin, and operational teams)
 * Troubleshoot and resolve hardware, software, and access issues in a fast-paced healthcare environment
 * Gain exposure to enterprise systems, security tools, and real-world IT operations
 * Ideal entry point for candidates looking to build a long-term IT career, * Provide Tier 1 support via helpdesk ticketing system, phone, Teams, and in-person support
 * Troubleshoot workstations, laptops, printers, peripherals, login issues, and MFA
 * Support Microsoft 365, Kipu EMR, and Salesforce CRM
 * Manage user accounts in Microsoft Entra / Azure AD
 * Assist with device setup, onboarding/offboarding, and software installs
 * Escalate advanced issues to IT Manager
 * Maintain accurate documentation of issues and resolutions


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