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# IT Support Analyst

- **Company:** Quanta Power Solutions, LLC
- **Location:** Birmingham, AL, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Disaster Recovery, Supervisory Control and Data Acquisition (SCADA), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Network Connections, TCP/IP, Wide Area Networks, Network Routers, Information Technology, Laptops, Operational Systems, Industrial Software, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=308f2dccb3721eed

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

 * 0-2 years of IT support or help desk experience
 * Strong knowledge of Windows OS, Microsoft 365, and Active Directory
 * Experience with networking fundamentals (TCP/IP, VPNs, routers, switches)
 * Familiarity with industrial systems (SCADA, OT environments) preferred
 * Understanding of cybersecurity best practices; knowledge of NERC CIP is a plus
 * Ability to troubleshoot issues in both office and field environments
 * Strong communication skills with both technical and non-technical users
 * Ability to work independently and manage multiple priorities

## Description

The IT Support Analyst provides technical support and maintains IT systems that support both corporate operations and field-based power generation projects. This role ensures reliable, secure, and efficient technology services, including end-user support, network connectivity, and operational technology (OT) systems critical to energy infrastructure.
What You'll Do:

 * Deliver Tier 1-2 support for hardware, software, and network issues across office and field environments
 * Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment
 * Manage user accounts, permissions, and access using Active Directory and related tools
 * Monitor and troubleshoot network connectivity (LAN/WAN/VPN), including remote job sites and substations
 * Support and maintain systems related to power operations, including SCADA and other industrial applications
 * Ensure system uptime and performance for business-critical and operational technology systems
 * Apply security protocols and assist with compliance efforts (e.g., NERC CIP standards)
 * Assist with system patching, upgrades, backups, and disaster recovery processes
 * Document procedures, troubleshooting steps, and system configurations
 * Collaborate with engineers, project teams, and field personnel to support business operations
 * Provide technical support at remote sites as needed, including occasional travel


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