> Markdown version of [/jobs/ext/1904794-second-line-it-support-desk-analyst](https://www.wearedevelopers.com/jobs/ext/1904794-second-line-it-support-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Second Line IT Support Desk Analyst - **Company:** Clear IT Recruitment Ltd - **Location:** Bradford, UK - **Salary:** £26,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Data Analysis, Network Troubleshooting, User Environment Management, Wireless Networks, Web Filtering, Information Technology - **Published:** August 3, 2026 - **Apply:** http://www.clearitrecruitment.co.uk/vacancies/second-line-it-support-desk-analyst-5173/ ## About the Role Our client is seeking a Second Line IT Support Desk Analyst to join their Bradford team. The ideal candidate will have experience in providing technical support and exceptional customer service. ## Description * Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust. * Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets. * Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial * reporting, operating the service desk switchboard and responding to email requests. * Responsible for troubleshooting and resolving tickets upon first contact. * Responsible or the management and maintenance of active directory including group policy, account management and account automation. * Responsible for visiting academies across the Trust to support IT site services, including assistance on problem escalation, triage and covering for staff absences. * Deliver training courses on all new technical initiatives or within refresh projects as and when required. * Remote monitoring and trend analysis of analytical data from all infrastructure components. * Network troubleshooting and deployment, including fire walls, proxy services, content filtering and wired and wireless networks. * Responsible for the support of all corporate applications. * Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times. * Understand, interact and fall in line with departmental planning strategies, such as PMP. * Complete and file service tickets in the service desk system for self and team. * Manage all IT infrastructure documentation; following, and improving on, change management activities. * Ensure service resources are available where and when needed with appropriate skills across all teams. * Work as part of a larger team to support multiple academies. * Engage fully in the Trust appraisal process to fulfil personal potential and be able to participate effectively in the implementation of the Trust's goals and improvement plan. * Attend meetings / training and carry out administrative tasks and duties as specified on the Trust calendar. * Contribute to decision-making and consultation procedures. * Report any safeguarding concerns immediately to a Designated Safeguarding Lead. * Carry out any other reasonable duties as requested by the IT Services Manager. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Perfect Pitch: Unveiling the Mathematical Symphony Behind a Guitar Tuner](https://www.wearedevelopers.com/videos/1095-perfect-pitch-unveiling-the-mathematical-symphony-behind-a-guitar-tuner) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)