> Markdown version of [/jobs/ext/1904927-it-support-engineer-help-desk](https://www.wearedevelopers.com/jobs/ext/1904927-it-support-engineer-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer (Help Desk)

- **Company:** Kh Recruitment Ltd
- **Location:** West Malling, UK
- **Salary:** £52,000.0 - £62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Network Troubleshooting, Microsoft Software, Networking Basics, Server Administration, TCP/IP, Data Logging, Peripherals, Microsoft InTune, Laptops, Server Operating Systems & Platforms
- **Published:** August 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-engineer-help-desk/57190746

## About the Role

Previous experience in an IT Support, Service Desk or Help Desk role.

 - Strong knowledge of Windows desktop operating systems and Microsoft 365.
 - Experience supporting PCs, laptops, printers and mobile devices.
 - Good troubleshooting and fault-finding skills across hardware and software.
 - Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
 - An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
 - Excellent communication skills with a customer-focused approach.
 - Ability to prioritise workload and work effectively both independently and as part of a team.
 - Comfortable with hands-on hardware installations and equipment deployment., * IT support
 * Help desk
 * Microsoft technologies

## Description

This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.

What you'll be doing

 - Providing first and second line IT support via the help desk.
 - Diagnosing and resolving hardware, software and networking issues.
 - Logging, prioritising and managing support tickets through to resolution.
 - Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
 - Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
 - Providing remote support to end users.
 - Assisting with desktop builds, imaging and device deployments.
 - Supporting basic networking, server administration and security tasks where required.
 - Maintaining IT assets, documentation and inventory records.
 - Delivering excellent customer service while working to agreed service levels.


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)