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# 2nd Line Engineer - 6-month contract

- **Company:** James Frank Associates
- **Location:** Kent, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £35,000.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Microsoft Azure, Domain Name System (DNS), Microsoft Office, Windows Servers, Routing, Windows Desktop, Computer Networking Systems, Software Troubleshooting, Vmware
- **Published:** August 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-engineer-6-month-contract/57191310

## About the Role

* A minimum of 3 years' experience in a similar IT-related role
 * MSP experience is advantageous, although not essential
 * Used to providing a high level of technical support to a range of clients
 * Windows Server 2012 - 2022
 * Windows Desktop 7/11
 * Office 365 knowledge
 * Networking ability - DNS / Routing / Switching
 * VMware
 * Azure
 * Active Directory

This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who are leaders within their field, where you will given an excellent platform to learn, develop and progress your skills in a supportive environment, whilst working on a variety of day-to-day support tasks and project work with a varied client-base.

## Description

Due to an exciting period of growth our client is looking to expand their team of Engineers, and are looking for a 2nd Line Engineer to join them, where you will be responsible for providing a high level of technical support to a broad range of clients, working on daily tickets whilst working with the wider team of Engineers, working on both day-to-day support tasks and project work., * Resolve daily tickets from clients, supporting on software troubleshooting as well as installs and updates, as well as hardware faults

 * Attend client sites when required to fix onsite faults and hardware issues
 * Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times
 * Work on a mixture of dayto-day support and project work
 * Act as the goto for any questions or queries from other Engineers


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