> Markdown version of [/jobs/ext/1905053-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1905053-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Jonas Software - **Location:** Wallingford, UK (Remote available) - **Experience:** Starter - **Salary:** £41,531.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Cloud Services, Software Engineering, Information Technology, Network Support, Patch Management - **Published:** August 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5825868322 ## About the Role We are seeking a junior Internal IT Support person who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail., * Previous experience in an IT & helpdesk role beneficial but not essential * Good knowledge of Networks and Microsoft Windows Active Directory environments * Hold or be working towards IT qualifications * Knowledge of ISO 27001 requirements. * Ability to work on their own initiative * Excellent communication skills about technical issues * Demonstrate practical knowledge and problem-solving strategies * Solution-focused, with ability to prioritise * High attention to detail * Self- motivated and keen to learn and share knowledge * Ability to meet deadlines * Have a whatever it takes can do attitude * Ability to take complex technical solutions and simplify for end users * Have a willingness to learn new systems * Keep abreast of new developments in software and hardware * Team player. ## Description To work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects. Reporting to the IT Support Coordinator, the core responsibilities are: * Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks. * Escalate and handover tickets to 3rd line engineers. * Helping to create new playbooks and maintenance plans. * Build client computer systems from script and assist with troubleshooting issues. * Keep existing documentation up to date. * Record processes and document for use by others * Promote and maintain high quality work and deliver in a professional manner. * Troubleshoot hardware and software issues. * Provide troubleshooting resolution and updating/upgrading of systems and software * Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards. ## Related Videos - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)