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# Teamlead IT Service / Helpdesk

- **Company:** Franklin Fitch Limited
- **Location:** Braunschweig, Germany
- **Salary:** €90,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Microsoft Azure, Bash Shell, Cloud Computing, Software Asset Management, Google Cloud, Kubernetes, Docker, Golang
- **Published:** August 3, 2026
- **Apply:** https://www.adzuna.de/details/5823208845

## About the Role

* Erfahrung in der Führung und Entwicklung von IT-Service-/Support-Teams
 * Erfahrung beim Aufbau oder der Skalierung eines internen Helpdesks/Service Desks
 * Ausgeprägte Leadership- und Kommunikationsfähigkeiten
 * Strategische und organisatorische Denkweise
 * Technisches Verständnis im Cloud-Umfeld (AWS, Azure oder GCP)
 * Kenntnisse moderner Technologien wie Docker und Kubernetes
 * Idealerweise Erfahrung in der Systemadministration
 * Kenntnisse in Go, Java oder Bash von Vorteil
 * Erfahrung mit Budgetplanung, KPIs und Lizenzmanagement

## Description

* Disziplinarische Führung eines 5-köpfigen IT Service / Support Teams
 * Aufbau und Weiterentwicklung eines internen Helpdesk-/Service-Desk-Bereichs
 * Coaching, Mentoring und Entwicklung der Mitarbeitenden
 * Optimierung von IT-Service-Prozessen und Strukturen
 * Steuerung von KPIs und Sicherstellung der Servicequalität
 * Unterstützung bei Budgetplanung und Lizenzmanagement
 * Enge Zusammenarbeit mit Cloud Engineers und Development Teams
 * Strategische Weiterentwicklung der IT-Service-Organisation


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