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# Line Support Desk Analyst

- **Company:** Clear IT Recruitment Ltd
- **Location:** Bradford, UK
- **Salary:** £22,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Computer Networks, File Systems, Microsoft Office, Network Architecture, Microsoft SharePoint, Windows Desktop, Microsoft Onedrive, Information Technology
- **Published:** August 3, 2026
- **Apply:** http://www.clearitrecruitment.co.uk/vacancies/1st-line-support-desk-analyst-5248/

## About the Role

* MCP, MCSDT certification
 * Full UK driving licence and access to own Vehicle
 * Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
 * Microsoft Office, especially Outlook, Excel and Word
 * Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems
 * IT security best practices
 * Confident, clear and differentiated written / verbal communication to stakeholders at all levels
 * Effective internal / external relationships with stakeholders and customers at all levels

## Description

* Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage.
 * Maintain IT facilities, including multimedia and PCs to enable effective teaching.
 * Rapid on-site response to SLA 1 problems in classrooms and other key areas.
 * Deliver basic training for key services to all stakeholders on a one to one basis.
 * Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc.
 * Active involvement in yearly refresh projects for on-site devices and network infrastructure.
 * Ensure servicing and maintenance schedules are undertaken at the most operationally/ convenient times.
 * Ensure the appropriate skills are upheld in the support team.
 * Complete and file service tickets in the service desk system for self and team.
 * Record major incidents, remedial activity and future actions.
 * Manage access control, including active directory and other key systems.
 * Ensure service resources are available where and when needed with appropriate skills across all teams.
 * Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
 * Carry out any other reasonable duties as requested by the IT Services Team Leader.


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