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# Line IT Support Engineer

- **Company:** Clear IT Recruitment Ltd
- **Location:** Havant, UK
- **Salary:** £24,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Microsoft Office, Server Administration, Windows Desktop, Internet Protocol Telephony
- **Published:** August 3, 2026
- **Apply:** http://www.clearitrecruitment.co.uk/vacancies/1st-line-it-support-engineer-5342/

## About the Role

* The successful candidate will have the following skills and experience:
 * Minimum 1 years experience in an IT support environment
 * Experience with support of Windows Desktop OS
 * Good working knowledge of PC, laptop and printer hardware
 * Good working knowledge of the full MS Office suite
 * Basic knowledge of IT networking and cabling
 * Excellent telephone manner with good interpersonal and communication skills
 * Demonstrable problem-solving skills with a logical train of thought

Any Experience With The Following Would Be a Bonus:

 * Support for VoIP systems
 * Office 365 administration
 * Basic server administration (AD user account creation, password resets, etc.)
 * Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.

## Description

* Answering calls and responding to tickets from customers.
 * Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
 * Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
 * Provide on-site technical support at clients premises where necessary
 * Adhere to defined KPIs and meet the expected SLAs.
 * Consistently contribute to and update documentation.
 * On-board and off-board users.
 * Monitor backups daily and report on any issues that arise.


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