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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Administrator - **Company:** Dragos - **Location:** UK (Remote available) - **Experience:** Expert - **Salary:** £65,135.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Confluence, JIRA, Software as a Service, Configuration Management Databases, Information Technology Operations, Zero Trust Network Access, User Environment Management, Software Vulnerability Management, Microsoft InTune, Information Technology, Slack, Atlassian Tools, Casper Suite, User Administration - **Published:** August 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5825836790 ## About the Role * 5+ years of hands-on experience in IT support, service desk, or systems administration in a corporate end-user environment. * Hands-on experience with MDM/endpoint management - Microsoft Intune and Jamf (Apple Business Manager a strong plus). * Working knowledge of Microsoft 365 and Atlassian environments. * Experience running onboarding/offboarding (joiner/mover/leaver) processes, including account provisioning and access revocation. * Comfortable with a ticketing/ITSM tool (Jira Service Management preferred) and working to SLAs. * Endpoint hardware lifecycle experience: provisioning, imaging/enrollment, shipping/returns, and asset tracking. * Strong customer-service orientation, clear written and verbal English, and the ability to work independently in a remote-first team. * Awareness of GDPR / UK data-protection obligations when handling personal and device data. * Familiarity with a CMDB and collaboration tooling (Slack, Zoom, Confluence). * Exposure to endpoint patching/vulnerability remediation and security-conscious IT operations. * Experience supporting the Arabic-speaking region / Middle East (MENA) - users, logistics, or offices in Arabic-speaking countries, preferred. * Experience with zero-trust and privileged access tooling, preferred * Experience supporting a fast-growing or M&A-active, globally distributed company, preferred. ## Description As our footprint expands across the UK, Western Europe, and the Middle East, our IT Administration team is extending follow-the-sun coverage into UK business hours to complement our existing APAC presence. You will be the front-line and second-line IT presence for our UK/EU and broader EMEA colleagues - provisioning and supporting endpoints, running joiner/mover/leaver processes, managing identity and access, and delivering Tier 1 and Tier 2 support through Jira Service Management. You will also contribute to global IT projects and help integrate newly acquired teams onto Dragos standards. This is a hands-on role for someone who thrives in a fast-moving, security-conscious environment., * Provision new-hire accounts, equipment, and access so joiners are productive on day one; complete onboarding checklists across identity, endpoint, and SaaS. * Execute timely, complete access revocation and account deactivation (email, identity, SaaS, privileged access); coordinate equipment recovery for departing employees. * Deploy macOS and Windows laptops - including developer-spec machines and the annual laptop refresh program - plus replacements, upgrades, and reassignments. * Coordinate shipping, returns, device wipes, and acquisition-related equipment recovery across the region, with accurate records in the CMDB. * Administer and troubleshoot enrollment and policies. * Manage applications across the Dragos SaaS estate. * Own and resolve incidents and service requests in Jira Service Management - hardware, OS, M365, connectivity, peripherals, and conferencing - escalating appropriately and meeting SLAs. * Keep asset records accurate, maintain runbooks, provide EMEA coverage during UK/EU business hours, and support global IT projects and M&A integrations. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)