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# Technical Support Engineer

- **Company:** First Military Recruitment
- **Location:** Portsmouth, UK
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Literacy, Odoo
- **Published:** August 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-support-engineer/57190146

## About the Role

* Ability to work primarily on-site from office location to collaborate with team members, perform hands-on testing and lead classroom sessions.
 * Proven IT, electronic, electrical or technical support background with strong computer literacy and an understanding of hardware/software interactions.
 * A high capacity, knack for technology and eager attitude to learn new hardware, software and specialized systems quickly.
 * You enjoy presenting to groups, running online meetings and standing in front of a camera to host instructional videos.
 * A logical, methodical approach to diagnosing and resolving technical problems.
 * Excellent verbal and written communication skills to write clear guides and communicate complex ideas simply.

Desirable:

 * System Exposure: Any prior exposure to Fire Alarm systems, Aspirating Smoke Detection, Linear Heat Detection, or Emergency Voice Communication systems is a bonus, but not required.
 * Basic experience using video/media creation tools or modern business software/CRMs (e.g. Odoo).

## Description

* Deliver clear, practical technical and system support via phone, email and ticket systems from the office location.
 * Manage, log and prioritise customer requests through to resolution within CRM/ticketing platform.
 * Lead classroom and virtual (MS Teams) product training sessions.
 * Create support collateral including FAQs, datasheets, user manuals and video tutorials.
 * Technically evaluate potential new products/systems and provide feedback to commercial teams.
 * Assist Sales with technical system calculations and pre-sales technical guidance.


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