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# Desktop Support Technician

- **Company:** 1 Hr Ago By Exponential-e
- **Location:** Portsmouth, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Computing, Microsoft Exchange Server, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Microsoft Solutions Framework, Microsoft SQL Server, Windows Servers, Network Connections, Remote Desktop Services, Roaming, Microsoft SharePoint, Windows Desktop, Office365, Peripherals
- **Published:** August 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/desktop-support-technician/57191721

## About the Role

* Experience in managing/troubleshooting Windows Desktop Operating Systems.
 * Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
 * Experience in using ITIL based ticketing system (ITIL foundation preferred).
 * Desired skills in Microsoft System Centre, SharePoint and other Microsoft solutions.
 * Applicants will ideally be Microsoft 365 and/or Azure certified to Fundamentals level, working towards Associate.
 + Previous Microsoft certifications of MCP, MCSE and MCSA will be considered., * Active Directory (Line)
 * Communication Skills (Key)
 * Desktop Support
 * ITIL (IT Infrastructure Library)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * User Experience & Management

## Description

* Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.
 * Provide technical support on site as well as remote desktop support to NHS Solent end users.
 * Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 - 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.
 * Primarily responsible for managing and owning support tickets and driving customer issues through to resolution., * Respond to support contacts and tickets as assigned within Service Level Agreements.
 * Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.
 * Maintain an understanding of the internal escalation process.
 * Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
 * To be a highly motivated team player with the skills and ability to manage changing priorities.
 * Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
 * Provide physical Workstation and peripheral relocations.
 * Performs general preventative maintenance tasks on computers, laptops, printers.
 * Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
 * Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.
 * Be able to travel to other NHS Solent sites as part of the operational commitments to support the End Users.


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