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# Support Engineer II-Ext - AMZ10141549

- **Company:** Amazon.com, Inc.
- **Location:** Dallas, TX, United States
- **Salary:** $95,600.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, System Configuration, Linux, Virtual Private Networks (VPN), Local Area Networks, TCP/IP, Transmission Control Protocol (TCP), Firewalls (Computer Science), Information Technology
- **Published:** August 3, 2026
- **Apply:** https://dejobs.org/x/x/4BBA317788634D02B961AC7FAB19EA11/job/

## About the Role

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related IT/Cloud Operations support role. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; and (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP., Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and three years of experience in the job offered, as a Systems Administrator, or a related IT/Cloud Operations support role. Must have one year of experience in the following skill(s): (1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; (2) Linux or Windows Operating System support; and (3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.#0000

## Description

Operate the Managed Service platform and collaborate with internal service teams to manage critical infrastructure services for global enterprise-scale customers. Troubleshoot complex service issues using groundbreaking technologies, reproduce customer issues to identify the root cause, and build proof-of-concept environments aligned with cloud-best-practices. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Identify technical issues and develop improvements to technical processes. Serve as a point of escalation and drive customer communication during critical service events. Mentor junior engineers.


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